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FAQs
PAYMENT

How do I pay for my orders?

  You may pay via international credit cards such as JCB, VISA, American Express and Mastercard.
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What credit cards do you accept?

We currently accept only JCB, VISA, AMERICAN EXPRESS and MASTER CARD.

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Do you accept debit cards?

Most debit or check cards may be used to make transactions at www.filgifts.com. However, this lies at the discretion of the check card's issuing bank. Kindly verify with your issuing bank if you may use your card for online transactions at Filgifts.com.

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When will I be charged from my credit card?

You will be charged upon approval of the credit card information you submit before making the purchase. Please be informed that submitting the wrong credit card information three (3) times will block your account in filgifts.com from further use until you inform us via email of the reason for the errors. This is done for our customer's security.

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In what currency will I be billed?

You will be billed in US dollars, or its equivalent in your currency according to the prevailing US dollar exchange rate of your credit card issuing bank at the time of bank processing. Kindly note that Filgifts.com does not handle the actual conversion of your charges.

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Are there any extra charges?

  Shipping fees and gift-wrapping charges are the only extra costs with which we may charge you. We charge a flat fee of $1.50 or its equivalent per item you would to have gift-wrapped. Value Added Taxes are inclusive in all quoted prices. We do not charge any service fees nor any other state or government taxes.

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Are there credit card surcharges

  Visa implemented a 1% international transaction on all foreign transactions effective April 2005. Furthermore, Visa card companies have the discretion to impose an additional 1 to 2% surcharge.

Mastercard does not charge said fee but may impose a similar surcharge starting October 2005.

Filgifts.com does not benefit from these surcharges.


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Is my credit card number safe with filgifts.com?

Yes, your credit card account is safe with filgifts.com!

Your credit card information is double encrypted by Thawte, the leading provider of Internet Trust Services, before it is transmitted to our merchant bank's online credit card approval system. This information goes directly to our merchant bank, Equitable Cards Network. We do not store any credit card information. For your added security, our merchant bank will require you to enter the last three digits of the cvc number found at the back of your credit card. For further details, please check our Security Guarantee.

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If you have further questions, please do not hesitate to contact us by either of the following ways:
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