Can you keep my gift anonymous?

Of course! Just indicate that your gift should remain confidential in the Special Request box upon checking out.

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I want to call you. What are your office hours?

You may call our customer service number (+632 815 1775) from Monday to Friday between 9 AM to 5 PM (Philippine time), and between 9 AM to 12 PM on Saturdays. While you may continue to place your orders online, our office is not open on Sundays and public holidays.

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Do you have a 1-800/toll-free number in the US?

We regret that we do not have a toll-free number in the US at present.

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What's the difference between phones that are Open Line and with Globe/Smart prepaid SIM?

The Smart and Globe units are ready for use with a prepaid SIM pack, but both phones are limited to that specific mobile phone network. Open line mobile phones, on the other hand, do not come with a SIM pack but may be used with any local carrier prepaid SIM (Globe, Smart, Touch Mobile, Talk and Text and Sun Cellular). Your recipient may transfer his/her existing SIM, regardless of network, to an open line phone.

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Do you offer virtual delivery for prepaid call cards?

Prepaid call cards are sent physically to your recipient/s for security reasons.

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FAQ main page                                                                          << Shipping & Handling FAQ    |    Troubleshooting FAQ >>

If you have further questions, please do not hesitate to contact us by either of the following ways:

• Send us an email at customerservice@filgifts.com
• Call us at +632 815 1775
• Fax us at +632 893 3733.