Let's suppose you're sending a gift to your mom. You may follow these simple
steps:
Select a product type under Categories on the left
navigation bar and browse through our different products.
You may also click on the featured items from the homepage
and start from there!
Click the "BUY" or ADD TO MY SHOPPING
BAG button beside the gift item you have chosen. Log
on or register if you have not done so yet. Afterward, you
will be brought to your shopping bag with the item you have
chosen.
Click the "Add" button under the "Recipient"
column and fill in information about your mother. This information
will be stored in your address book for future use.
You may also go directly to your address book to add
recipients at any time you choose.
If you wish to have the item giftwrapped, click "YES"under
the "Giftwrap?" column. Please note that if the
item cannot be giftwrapped, the "n/a" entry appears
on the "Giftwrap?" column. Click the "Continue
to Checkout" button
.
Enter your message to your mother, choose the gift wrap
color and enter any special instructions you may want us
to fulfill, such as preferred delivery date, and click "Save
and Continue."
You will then see your purchase totals and confirmation
of your recipient's shipping information.
If there are no more changes, go ahead to the "Continue
to Credit Card Validation."
You will be brought to the Credit Card Validation page.
Enter your credit card details and click "Continue".
Wait for 15-30 seconds for your card details to be validated
by our payment gateway, Equitable Cards Network.*
*In the event it takes longer than 1 minute
MAX for credit card validation, please email:
customerservice@filgifts.com.
If your transaction is successful, you will then see your
transaction summary. Click on "DONE"
Once you place your order, we will send you
a confirmation email containing the following: your invoice number, product/s
you ordered, date of purchase, recipient's names and addresses, your gift card message, preferred delivery date, as well as your special instructions.
Yes, you may. We deliver throughout the Philippines
via LBC or Aboitiz Express. To limit your search to items available
for provincial destinations, select "Provincial" on the "Shop
By"
menu on the left navigation
bar. You may then click on any product
type under "Categories" to show only the items available for nationwide delivery.
Gifts will normally be delivered within one or two days upon
ordering for Metro Manila and key cities; and three to five
days for remote provincial sites. Delivery of large appliances
may take at least seven working days. Gift beneficiaries residing
in very remote provincial areas not covered by our couriers’
service areas will be requested to pick up their gifts from
the nearest Aboitiz or LBC office.
From your basket, click the link
on the "Description" column, and you will be brought to the
item's detail page. Click "Add to My Shopping Bag" again, and
repeat the process. When you've completed your order, proceed
to checkout.
Certainly! To make things easier, you may want to do the following steps:
Add all your recipients in your address book.
Add all the gifts that you wish to order in your shopping bag. Just click on the "Continue Shopping" button when you place items in your shopping bag until you've added all the gifts you want.
Select a recipient for each of the items in your shopping bag.
After this, you may then click on the 'Continue to Checkout' button. Each
recipient will have an order form where you may indicate your gift card
message, preferred delivery date and special instructions.
Click 'Save and Continue' and continue to payment options. The system will
automatically generate separate delivery receipts for each recipient and
their respective gifts, under one invoice.
Absolutely! We will send the presents to
the recipient/s in separate boxes to allow you to give several gifts
to several people in the same household. However, you may also give
a number of gifts delivered to the same person. We will still package
them in separate boxes to preserve the quality of the product, most
especially for fragile merchandise.
You most certainly may! We encourage you to
use filgifts.com often and spare yourself the traffic, pollution, parking
and checkout woes!!! Simply click on the right gifts and leave the rest
to us!
Returning an item is simple. Just email us
the following information: the defect of the item purchased, date of
purchase and invoice number. For more information please check our
Returns Policy.
