If you wish to return a merchandise, kindly email us at customerservice@filgifts.com within seven (7) days of receipt of merchandise. Upon approval, we will send you return instructions via email.

Please note that the product must be in its original delivery condition and sent to us prepaid and insured for the full purchase price. Shipping and handling charges are non-refundable. Filgifts.com may charge administrative, handling and bank cable charges depending on the returns circumstances.

Filgifts.com is a retailer and not the manufacturer of products sold in its site. Hence, liability of filgifts.com arising from the sale of any product from its site shall be limited to the price of the product ordered.